National Consumer Disputes Redressal Commission (NCDRC)

Significance

  • The Conference is being held to discuss the issues relating to the functioning of the Consumer Fora such as pendency of case and filling up of vacancies in the post of President and Members of the Commissions.
  • The Conference is being held at a crucial time, when the Government has introduced a new Consumer Protection Bill, 2018 in the Lok Sabha repealing the Consumer Protection Act of 1986 with substantial changes for meeting the emerging challenges faced by consumers in the new markets.

About NCDRC

  • The National Consumer Disputes Redressal Commission (NCDRC), India is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
  • The commission is headed by a sitting or retired judge of the Supreme Court of India.

Statutory provisions

  • Section 21 of Consumer Protection Act, 1986 posits that the National Consumer shall have jurisdiction to entertain a complaint valued more than one crore and also have Appellate and Revision jurisdiction from the orders of State Commissions or the District fora as the case may be.
  • Section 23 of Consumer Protection Act, 1986, provides that any person aggrieved by an order of NCDRC, may prefer an Appeal against such order to Supreme Court of India within a period of 30 days.

Laws protecting consumers in India

  • The Bureau of Indian Standard Act 2016:
    • The Bureau of Indian Standards (BIS) Act 2016 establishes BIS as the National Standards Body of India.
    • Besides containing provisions for establishing voluntary standards, the Act also contains provisions to bring under compulsory certification regime any article, process or service which it considers necessary from point of view of health, safety, environment, prevention of deceptive practices, security etc.
  • The Legal Metrology Act 2009:
  • The Act has come into force on 01.04.2011 and has repealed the Standards of Weights & Measures Act, 1976 & Standards of Weights & Measures (Enforcement) Act, 1985.
  • The Government ensures through the Act that all weight and measure used for trade or commerce or for protection of human health and safety are accurate and reliable so that users are guaranteed for correct Weights and Measurement.
  • The Essential Commodities Act 1955:
    • The Act empowers the Government to regulate prices, production, supply, distribution etc. of essential commodities for maintaining or increasing their supplies and for securing their equitable distribution and availability at fair prices.
    • Most of the powers under the Act have been delegated by the Central Government to the State Governments with the direction that they shall exercise these powers.
  • The Food Safety and Standards Act, 2006:
    • The Act envisages regulation of manufacture, storage, distribution, sale and import of food to ensure availability of safe and wholesome food for human consumption and for consumers connected therewith.
    • The Food Safety and Standards Authority of India (FSSAI) has been established under this Act for laying down scientific standards for articles of foods and to regulate their manufacture, storage, distribution, sale and import to ensure availability of safe and wholesome food for human consumption.
  • The Competition Act, 2002:
    • The Act governs Indian competition law. It replaced the Monopolies and Restrictive Trade Practices Act, 1969.
    • Under this legislation, the Competition Commission of India was established to prevent the activities that have an adverse effect on competition in India.
  • The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954.
    • The Act controls advertising of drugs in India.
    • It prohibits advertisements of drugs and remedies that claim to have magical properties, and makes doing so a cognizable offence.
    • The act defines “magic remedy” as any talisman, mantra, amulet or any other object, which is claimed to have miraculous powers to cure, diagnose, prevent or mitigate a disease in humans or animal.

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